At Special Care Smiles in Northeastern Pennsylvania, Dr. Laura Holena and her dental team provide care for many special needs patients who have never before been able to receive treatment in an office setting. When she opened her practice in March of this year, Dr. Holena chose to provide convenience for her patients and their caregivers with OperaDDS and Benco Dental software and communications tools.
When earning her dental degree at the University of Buffalo Dr. Holena worked as a dental assistant at Women and Children’s Hospital in Buffalo, New York and was introduced to their special needs program. “All of the dentists involved in the program helped inspire me to work with children and special needs patients,” said Dr. Holena.
That experience served as inspiration for a career of providing oral health care to special needs patients. Now, after more than 13 years in practice, Dr. Holena establishes Special Care Smiles in Wilkes-Barre with those patients at its heart.
One specific benefit drew her to select OperaDDS with Benco Dental and she explains how it has been a success with her patients and team.
“As a paperless office, you want something that is customizable,” said Dr. Holena regarding OperaDDS web forms.
“It’s very easy to customize all your own forms. We do a lot of sedation and nitrous in this office. I was able to create a nitrous monitoring form, so the staff doesn’t even have to write down the patient’s vitals during the procedure. They’re able to just type it immediately into the chart. It saves us so much time and there is no more paper to scan in and then shred. It saves time overall. It’s a great feature.”Dr. Laura Holena regarding OperaDDS web forms at her dental practice, Special Care Smiles.
OperaDDS offers innovative features to help any practice navigate the current climate including COVID-19 screening questions that are sent prior to a patient’s appointment. OperaDDS assists a practice in following CDC guidelines. With OperaDDS, initial paperwork can be sent ahead of time to enroll patients in the practice, including consent forms. The program allows paperwork to be housed on a dental practice website to allow patients the opportunity complete the forms on their own devices.
Learn more about Dr. Laura Holena’s Dentistry for Children and Special Needs at Special Care Smiles
Laura B. Holena, DDS, Hilltop Commons, 1325 Highway 315, Suite 1, Wilkes-Barre, PA 18702
Four ways OperaDDS with Benco Dental can streamline dental practice day-to-day operations
- Convenience. For a dentist who is the jack of all trades at their practice, the convenience that OperaDDS provides will serve offer long-term benefits.
“I’m a single practitioner and I don’t have an office manager. I am doing everything. Anything right now that can help is what I was looking for. I’d rather pay a little extra upfront to get the convenience because I know it will pay back in time.”Dr. Laura Holena explains how OperaDDS benefits her dental practice
2. Ease of use. There is no contract to sign up and a dentist can cancel the service at any time.
3. Integration. OperaDDS has premium integration with patient management software (PMS) like Eaglesoft, Dentrix, Open Dental, and OrthoTrac. OperaDDS integrates with all PMSs to varying degrees.
Example: A dentist can save form submissions as attachments in the document center of the patient management software and attach form data to patient charts for easy retrieval.
4. Affordability. OperaDDS is available at three price tiers, starting at $99 with additional upgrades available.
OperaDDS offers emergency teledentristry triage
Teledentristry triage forms can reduce unnecessary emergency appointments and exposure. With OperaDDS, the forms can be texted or emailed, and patients cans securely send photos or videos of their issue. These features can help a doctor decide if the case warrants an emergency appointment.
OperaDDS offers more assistance than most with Triage Bot. Triage Bot is a frontline tool to drive patients, engagement, leads, and triage emergency cases from a dental practice website. Triage Bot can help increase patient engagement by 30 percent and only takes 30 seconds to install.
Connect with patients easily through appointment reminders
OperaDDS by Benco Dental offers numerous options to keep a dental practice schedule full. Also, the system recognizes the need for quick resolutions; OperaDDS offers immediate rescheduling when a patient replies they cannot make an appointment. OperaDDS offers:
* two-way texting,
* voice reminders,
Reputation management is essential for a dental practice in today’s climate.
It can take time for a practice to build a positive reputation, however, in seconds, that reputation can be lost. OperaDDS helps manage practice reputation with monitoring of online reviews, by:
* pushing positive reviews to the practice’s social media,
* flagging issues, and bringing them to a dentist’s attention.
Interested in using OperaDDS with Benco Dental as a dental practice software integration? Learn more today.
For a demonstration or to learn more, email email@example.com, contact a Friendly Benco Rep, call 1.800.GO.BENCO or visit benco.com.