In the customer service big picture, an inexpensive and vital aspect is gratitude. DrBicuspid.com offers dos and don’ts on this topic in a recent article by Roger P. Levin, DDS.
Every encounter with a patient presents an opportunity to strengthen the patient-practice relationship. Levin suggests a few options:
* Thank long-term patients for entrusting their dental care to you for so many years.
* Thank new patients for joining the practice.
* Thank those who show up on time.
* Let patients know how much you appreciate their referrals.
Find out how to avoid taking your patients for granted at: